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Privacy Statement
Iowa State Bank recognizes and respects our responsibility to
protect our customers' private information. The success of a
financial institution, like ours, depends heavily on the level of
trust and confidence it enjoys with its depositors and
shareholders. In continuing our commitment to provide quality
service to our customers, Iowa State Bank has adopted the
following privacy statement for officers, directors and employees.
This privacy statement applies to individuals, and Iowa State Bank
reserves the right to amend it at any time.
Our Internet Web Site - Visitors to the Iowa State Bank web
site remain anonymous. We do not collect personal identifying
information about site users, unless you choose to provide such
information to us. Standard software is used to collect and store
ONLY the following non-identifying information about our visitors:
the name of the domain from which you access the Internet (for
example, aol.com, if you are connecting from an America Online
account, or iastate.edu if you are connecting Iowa State
University's domain); the date and time you access our site; and
the Internet address of the web site from which you linked
directly to our site. If you submit an online application, it will
be transmitted over a secure connection using encryption, and will
alert you to this fact. This is the case where confidential
information, such as your account number or social security number
is requested. Visitors may elect to provide us with personal
information via e-mail or our feedback form. This information is
used internally, as appropriate, to handle the sender's request
and manage the Iowa State Bank web site. It is not disseminated or
sold to other organizations. Visitors should, however, keep in
mind e-mail is not necessarily secure against interception. If you
do not agree with the use of this information, or are not
comfortable with the level of privacy, please use the clear button
in on-line forms, or cancel an e-mail before it is sent. Visitors
should call us directly at 515-288-0111 if requests or statements
include sensitive or private information, such as your account
numbers, credit card numbers or social security number. Iowa State
Bank will NEVER ask you for your Personal Identification Number
(PIN) for your Iowa State Bank ATM card or SHAZAMChek Debit Card.
If you are asked for this information, please call 515-288-0111
and report it to a customer service representative immediately.
Our Collection, Use and Retention of Customer Information - We
collect, use and retain information about our customers only where
we reasonably believe it would be useful in administering our
business, and providing products, services, and other
opportunities to our customers. We collect and retain information
only for specific business purposes - and will tell you why we are
collecting and retaining it upon your request by mail. We use
information to protect and administer our customers' records,
accounts, and funds; to comply with certain laws and regulations;
to help design or improve our products and services; and to
understand your financial needs and provide you quality products
and outstanding service. If you send us e-mail, we may retain the
content of the e-mail and your e-mail address in order to respond
to questions or concerns that you may have expressed.
Our Maintenance of Accurate Information - We have implemented
procedures to help assure that our customers' financial
information is accurate, current, and complete in accordance with
commercial standards. While some procedures are required by
federal or state law, we also have procedures for responding to
requests to correct inaccurate information in a timely manner, and
to update information and remove old information. Customers should
notify us immediately at: 627 E. Locust, Des Moines, IA 50309,
515-288-0111 if they receive information regarding their
relationship with us that they believe to be inaccurate.
Limited Employee Access to Information - We have procedures and
security levels that limit employee access to personally
identifiable information to those with a business reason to know
such information. The importance of confidentiality and customer
privacy is addressed through training with employees. Appropriate
disciplinary measures are taken to enforce employee privacy
responsibilities.
Restrictions on the Disclosures of Account Information - We do
not reveal specific information about our customers' accounts or
other personally identifiable data unless (1) our customer has
requested or authorized it; (2) the information is provided to
help complete a transaction initiated by our customers; (3) the
information is provided to a reputable credit bureau or similar
information reporting agency; or (4) disclosure is lawfully
permitted or required.
Maintaining Customer Privacy in Business Relationships with
Outside Third Parties - At times it is necessary to provide
personally identifiable information about our customers to a third
party, such as a vendor or service company we hire to provide
support or services for one or more of our products. These vendors
and service companies agree to safeguard our confidential customer
information and must abide by applicable law. We may also share
customer information with affiliates of Iowa State Bank in order
for our customers to receive information about products and
services we believe to be of interest to them. You have right to
limit this sharing and use of information by contacting us at 627
E. Locust, Des Moines, IA 50309, 515-288-0111 and making a request
in writing. In addition, at your request, we will put your name on
a "Do Not Call" list, excluding you from telephone solicitations
by Iowa State Bank or any of our affiliates. To do this, contact
us at 627 E. Locust, Des Moines, IA 50309 and make a request in
writing.
Protecting Children - Iowa State Bank does not
knowingly solicit data from children, and we do not knowingly
conduct on-line marketing to children. We recognize that
protecting children's identities and privacy on-line is
important and that the responsibility to do so rests with both
the on-line industry and with parents. If you believe Iowa State
Bank has misused information obtained through this web site, or
if you have questions or concerns regarding this privacy policy,
please contact 515-288-0111 to resolve any disputes.
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